Mastering Communication and Collaboration

A comprehensive guide to teamwork and leadership for IT professionals

By (author) Angus McIlwraith

Publication date:

14 November 2023

Length of book:

122 pages

Publisher

BCS, The Chartered Institute for IT

ISBN-13: 9781780176048

As organisations shift towards a digital-first approach, the need for individuals with strong business acumen, interpersonal skills, and leadership capabilities has never been greater. This book aims to equip IT professionals with the knowledge and skills needed to collaborate and communicate effectively in today's fast-paced digital landscape.

Mastering Communication and Collaboration aims to find common ground between technical, and non-technical individuals to improve communication in all areas of the business.

Packed with actionable strategies and easy-to-read tools, tips and techniques, this book will help you improve your skills and become a more effective communicator and collaborator. Whether you're an aspiring leader or an experienced professional, this book is a must-have in your library.

Offers practical tools and techniques for better teamwork and communication.
Shares ideas from various sources to help you handle and understand complex scenarios.
Provides practical strategies and easy-to-follow tips.
A clear and accessible read, for everyone from business analysts and enterprise architects, to project managers and technical specialists.

Part 1: Introduction 1: Background 2: What is an IT Business Partner? Part 2: Communication 3: The purpose and intention of communication 4: Know your audience 5: Communication – methods and tools 6: Presenting data and information 7: Interpreting data 8: Feedback – why and how 9: Communication clarity 10: Obtaining feedback – methods 11: Interpreting and responding to feedback Part 3: Collaboration 12: Why collaborate? 13: Collaboration – methods and tools 14: Collaboration – know yourself 15: Analysing your collaboration skills 16: Emotional intelligence and collaboration 17: Personal branding 18: Positive attitude 19: Collaboration skills 20: Active listening 21: Storytelling 22: Networking 23: Adapting style to meet others needs Part 4: Summary 24: Conclusion

This beautifully written book will be invaluable to any technology specialist wishing to develop the soft skills that are so important to make a difference in the modern workplace. Easy to read with warmth and wisdom, and illustrated with practical examples, I highly recommend it.