Problem Manager

Careers in IT service management

By (author) Colin Rudd

Not available to order

Publication date:

08 October 2014

Length of book:

240 pages

Publisher

BCS, The Chartered Institute for IT

Dimensions:

198x129mm
5x8"

ISBN-13: 9781780172378

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This book describes the problem manager role in depth, including purpose, required skills and career progression. It covers relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails.
This is an easy to read compendium on managing problems in any organisation, not just IT. People interactions, role descriptions, various techniques, process interactions, tools, tips, good and bad aspects and some revealing things you might not have considered by Mr. ITSM.