Communicating User Experience

Applying Local Strategies Research to Digital Media Design

Contributions by Maaike Bouwmeester, Donal Carbaugh, Tabitha Hart, Bei Ju, James L. Leighter, Sunny Lie, Elizabeth Molina-Markham, Trudy Milburn, Lauren Mackenzie, Katherine Peters, Saila Poutiainen, Todd Lyle Sandel, Brion van Over, Megan R. Wallace Edited by Trudy Milburn

Not available to order

Publication date:

01 July 2015

Length of book:

250 pages

Publisher

Lexington Books

ISBN-13: 9781498506144

Communicating User Experience: Applying Local Strategies Researchto Digital Media Design examines how Local Strategies Research (LSR) helps investigate user experiences with digital media. This edited collection uses case studies to examine the way we communicate in the digital age whether between individuals and digital interfaces (such those installed in cars), dyads via mobile phones and online interfaces, or members of a group through a video conference. Milburn and her contributors consider the cultural norms that both inform and are used during interaction to provide a useful methodology that shifts design (particularly HCI) research from a focus on emotional, subjective user experiences to the everyday practices involved in interacting with one another in and through digital devices and interfaces. Communicating User Experience will be a valuable resource for designers and scholars of communication and new media.

Introduction: Local Strategies Research and User Interactions
James L. Leighter & Trudy Milburn

Section I: Actions and Practices
Trudy Milburn

Chapter 1: “OK, talk to you later”: Practices of Ending and Switching Tasks in Interactions with an In-Car Voice Enabled Interface
Molina Markham, Brion van Over, Lie & Donal Carbaugh

Chapter 2: Analyzing procedure to make sense of users’ (inter)actions: A case study on applying the Ethnography of Communication for interaction design purposes
Tabitha Hart

Section II: Interaction and Relationships
Trudy Milburn

Chapter 3: “Showing We’re a Team”: Relating and Acting in Online/Offline Hybrid Organizational Meetings
Katherine Peters

Chapter 4: Delving Deeper into Online Peer Feedback: Implications for Product Design
Maaike Bouwmeester

Chapter 5: The Code of WeChat: Chinese Students’ Cell Phone Social Media Practices
Todd Lyle Sandel & Bei Ju

Section III: Intercultural Differentiation
Trudy Milburn

Chapter 6: Myths about Finnishness on Cultural Mobile Phone Discourses
Saila Poutiainen

Chapter 7:Intentional Design: Using Iterative Modification to Enhance Online Learning for Professional Cohorts
Lauren Mackenzie & Megan R. Wallace

With the proliferation of digital experience—in our cars, public spaces, homes and offices—it's becoming increasingly important to understand how we interact with our devices and each other at a deeper level informed by both theory and observation. By exploring the intersections and gaps between UX design and practice and communication theory, Milburn et al provide insights that could ultimately enhance our digital lives.